Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Desktop Support Technician for our client in the IT-Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.

Duration: 11 Months Contract 

Location: Houston, TX

Salary: $00.00-$00.00/Hourly

Role: Desktop Support Technician

Primary Skills: HelpDesk

Role Description: The Desktop Support Technician must have 10+ years of experience.

The IT Executive Support Technician performs the Desktop tasks listed below:

- Providing professional, thorough and timely user support for all US Corporate customers, with particular attention to Senior Executives in the Houston Office. This includes resolving desktop, laptop, printers and other hardware issues, as well as issues with proprietary software applications. It also includes proactively trouble shooting all technologies provided to users (e.g., Reuters, Bloomberg, iPhones, and Mobile Devices).

- White-glove customer support to the executive floor, focusing on constantly monitoring of Senior Executive desktop issues to ensure customer satisfaction and taking the extra step to do the above and beyond.

- Strong hands-on technical experience is a must to be successful in this role, as well as multi-tasking in a fast-paced dynamic environment

- Work closely within the broader Infrastructure teams to improve all aspects of IT Service Delivery including (but not restricted to) desk side, help desk, hardware, network, voice, storage and Audio Visual (AV) Teams

- At least 10 year’s work experience in a similar VIP/executive support role.

- Creating and maintaining relationships of trust, reliability and dependability with customers along with follow-up from previous issues.

- Setting up meetings in conference rooms, video conferences in a timely and professional manner. 

- Assisting monitoring and maintenance of the meeting rooms. 

- Support and manage high-end Executive level meetings, including regular Board and Quarterly Earnings events.

- Serve as the escalation point for advanced and complex technical problems, reporting to IT Service Delivery Management. 

- Investigate and promote best practices within the support function by working with our external and in-house application and infrastructure business partners under the guidance of the IT End User Service Delivery Management

- Developing, Writing and Delivering customer training material as required or requested.

- Monitoring senior management desktop issues to ensure customer satisfaction

- Proactively seek solutions to common problems and provide continuous service improvement ideas. 

- Identifies risk issues within the service environment and deploys managed solutions

- Receives and completes all medium/complex projects requested by Team Lead and the Manager, Service Delivery.

Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent

Experience: Minimum 10+ years of experience

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis (No C2C)

Recruiter Name: Veena Grover

Recruiter Phone: 412-525-7995

Benefits:

We have various coverages and additional benefits to choose from:

- Medical, Dental (Including Ortho) & Vision Insurance (Option to Enroll).

- Paid Leaves (Wherever applicable).

- Life & Disability Coverage (Upon eligibility).

- 401K Option, Education Assistance Program and more.

Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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